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Guest Services Agent

Reports To: Dustin Seraile

Department:  Guest Services

Division: Front Desk  

Summary: To assist customers and provide quality customer service by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Greets customers as they enter the store.
  • Answers multi-line telephone in a professional manner.
  • Transfers calls and writes messages as needed.
  • Assists customers with reservations and inquiries to include providing price and product information as requested.
  • Checks guests in and out in an accurate and timely manner.
  • Processes customer payments to include receiving payments, managing cash drawer, operating charge machines and returning appropriate change.
  • Ensures customer service is completed in a timely manner.
  • Performs other related duties as assigned.


  • Oral Communication Skills
  • Written Communication Skills
  • Telephone Etiquette
  • Customer Relations
  • Customer Service
  • Math Aptitude
  • Currency Aptitude
  • Professionalism
  • Reading Skills
  • Time Management


High School Diploma or Equivalent. Prior customer service experience helpful.

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